Returns

• Returns are accepted within 7 days of receiving your order.
• To be eligible for a return, the product must be unused, unopened, and in its original packaging.
• Products that have been used, damaged by the customer, or are missing original packaging are not eligible for return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos or videos of the product. We will review your request and arrange a replacement or refund if approved.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5–7 business days.
• For Cash on Delivery (COD) orders, refunds will be made through bank transfer, Easypaisa, or JazzCash, depending on the customer's preference.

Non-Returnable Items

The following items cannot be returned or refunded unless they are damaged or incorrect:

• Used or opened products
• Personal care or hygiene products (if opened)
• Items purchased on sale or during clearance promotions (unless defective)

Exchange Policy

We only replace items if they are defective, damaged, or if the wrong product was delivered.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Shipping Costs

• If the return is due to our mistake (wrong, damaged, or defective item), we will bear the return shipping cost.
• If the customer wishes to return a product for personal reasons, the return shipping cost will be the customer's responsibility.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team. We are here to help and ensure you have the best shopping experience.